Shop Policies and FAQs

1. For any order inquiries, please email me or fill out the Contact form on my website: darkdahliadesignss@gmail.com

2. I do not have any current policies on reselling my pins EXCEPT P4PS SHOULD NOT BE SOLD FOR MORE THAN PURCHASED + SHIPPING (DSS). If I find out that you have scalped P4Ps, I will block you and refund any pending order. If you are wondering whether the pin is a P4P, most of them now have a P4P backstamp on them.

3. I do NOT accept refunds on Preorder Items.

4. Once I have shipped an item, I DO NOT HAVE RESPONSIBILITY FOR IT. All orders are ensured by USPS and I can provide a replacement/refund on a case-by-case basis (basically whether or not I have the product still in stock or if I’m sold out). I am also not responsible for any VAT charges.

5. Please ensure addresses are up to date when ordering- I usually ship in-hand products same day so email me ASAP if you notice your address is wrong! For preorders, I will do a call for address changed in my newsletter and on Instagram but feel free to send them to me anytime.

6. I try my best to combine shipping on orders as I go! If you want to ensure your orders are combined, please email me. If you purchase in-hand products with preorders, please note that the order will be shipped once EVERYTHING is in my hands. I’m more than happy to split the orders via a shipping invoice from Paypal.

Do you do restocks of any of your stuff?

a) All pins are LE unless otherwise specified. If the demand is there I will rerun pins in new VARIANTS only- no variants will be rerun after their release. Stationary products will be restocked based on demands.

Are you going to do hoops anymore?

b) YES! But they will be custom-only. Once I have my pricing sheet ready, I’ll post it on Instagram.

How long does it take for you to ship?

c) For in-hand items I ship same day/next day unless I’m on vacation. Preorders will be shipped 1-2 weeks after receiving the pins to allow time for me to QC/pack.

Do you ship internationally?

d) YES! I have set up a cheaper shipping method via Pirateship called Simple Export Rate, you can find more here: https://www.pirateship.com/usps/simple-export-rate

Do you do trades for products?

g) I do trade for my stuff! Please feel free to reach out if you’re interested in trading, since I’m still a collector of things myself ✨

Do you have any coupons I can use?

h) The only one that isn't set to expire right now is code FREESHIPPING if you purchase $25+ worth of in-hand items (not applicable to preorders, if used on a preorder I will invoice for shipping immediately). I also occasionally throw coupons(50% off, free pins, etc) into orders during special sales, so keep an eye out for those!

All of my designs are LE unless otherwise specified. If the demand is there, I will run a design in another variant (different metal/effects) if there is no demand, then the run stays where it’s at and I will not rerun it.

While grading, I divide the run between two categories: Standards and Seconds. Since all pins are handmade, it’s near impossible to have a perfect pin.

Standards: Very minimal flaws, no facial flaws, no flaws seen if the pin is held at arms distance/on a board.

Seconds: Flaws are a bit more noticeable, minor underfill, misaligned/missing screenprint, minor pinpricks. Anything worse than that is available to other creators (such as resin crafters) to buy at a deep discount, please DM me if you are interested!